AI voice receptionist
Answers and books directly into the EHR schedule during peaks and after hours.
However the appointment starts, it should land in one schedule.
Phone, web, walk-in, and staff-booked appointments converge on the Charts patient and schedule—then continue through arrival, eligibility, care, and checkout.
Any website · AI phone booking · multi-provider schedule · kiosk · waitlist · eligibility alerts
Four doors. One operational record.
Appointment source remains useful for reporting, but staff should not have to reconcile four different calendars.
Online booking
Works on an existing website or a connected MedSite practice website.
Front-desk booking
Day, week, month, discipline, and provider context for daily operations.
Waitlist + rebooking
Fills cancellations and nudges under-scheduled plans back toward cadence.
CHARTS SCHEDULEPatient · provider · visit type · coverage · source · status
Arrival
Check in without creating a second patient file.
Intake, consent, insurance-card capture, and balance collection return to the same record staff and providers use.
Cancellation recovery
Offer the opening before the schedule develops a hole.
Match an eligible waitlist patient, send the slot by text, and reflect an accepted offer on the schedule.
ONE BOARD
The schedule is only the start of the front-desk workflow.
Arrival state, unverified eligibility, unsigned intake, plan cadence, outstanding balance, and the next owner stay visible as the appointment moves across roles.
Coverage attention
Surface unverified eligibility and expiring authorization against upcoming visits.
Patient-owned entry
Let the patient complete intake and insurance capture without staff re-keying.
Cadence + follow-up
Compare scheduled visits with the plan and route rebooking or retention outreach.
Scheduling and front-desk questions
Direct answers about fit, migration, ownership, AI review, and the connected platform.
01Can the AI voice agent and online booking work with my current website?
Yes. A practice can keep its existing website and still connect the MedSite AI voice receptionist and online booking to the Charts schedule. A connected MedSite practice website is available when the practice wants the full website-to-EHR loop, but it is not forced.
02Can the AI receptionist book directly into the EHR schedule?
Yes. The MedSite AI voice receptionist is positioned to answer calls and book into the Charts schedule, including when staff are busy or the practice is closed.
03Does online booking require a new practice website?
No. Charts online booking can be added to an existing website. A connected MedSite practice website is available for practices that want one website-to-EHR stack.
04What can patients do at the kiosk?
The kiosk workflow can support check-in, intake and consent, insurance-card capture, and an open-balance payment step connected to the patient record.
05How does automatic waitlist fill work?
When a slot opens, Charts can match an eligible waitlist patient, send a texted offer, and update the schedule when the patient accepts.
Test every way an appointment reaches your practice.
We’ll connect phone, web, staff booking, check-in, eligibility attention, and waitlist recovery in one synthetic patient journey.